• Deposit Operations Lead

  • Posted: 06/21/2021

    The Deposit Operations Lead’s main responsibility is to manage the Deposit Operations functions and team, in support of all bank locations, in accordance with the organization’s Mission, Statement, and Core Values.  This Deposit Operations Lead will jointly serve as primary products and core system expert. Position includes developing management reports from bank information systems and assisting with operations-related projects focused on existing as well as the implementation of new processes, products and services.   

    Duties and responsibilities:

    • Direct and support Deposit Operations Personnel. 
    • Serve as product expert, including, but not limited to checking, savings, money market, certificates of deposit, debit card, safe deposit box, IRA, HSA for Deposit Operations team and other bank departments.
    • Develop and maintain a good working relationship with vendors which includes resolving issues and correcting mistakes, if necessary.
    • Address and resolve customer complaints and process issues.
    • Communicate corporate philosophy and procedure.
    • Resolve internal user issues relating to Fiserv deposit systems.
    • Maintain product/service knowledge of all types of deposits and related services.
    • Process and respond timely to various complex legal document requests
    • Work in coordination with other departments to achieve internal customer satisfaction.
    • Implement new bank policies and processes within area of responsibility.
    • Ensure regulatory compliance within area of responsibility.
    • Ensure deposit system data are in compliance with internal guidelines and policies.  
    • Accurately develop internal management reports in a timely manner.
    • Backup other deposit operations tasks as needed.
    • Other duties as needed.

    Associate of arts degree in financial or business related field and a minimum of five years of experience in the banking or technology industry.

    This is a full-time position with benefits. 

    At Western State Bank, “what” you know is important, but not as important as how you relate to teammates and customers. Our environment is based on the principles of respect, curiosity, creativity, individual empowerment, and the ability to listen effectively and communicate openly. We also believe in continual learning, bias toward action, keeping commitments, and doing our absolute best every day. We believe that our ability to deliver on our promise of being Your Hometown Bank is a result of these high standards.

    We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to provide sponsorship for visa status. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

    Western State Bank is an EEO and Affirmative Action Employer. Member FDIC.

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