• Card Member Services Team Manager/Afternoons - Fargo, ND

  • Posted: 01/08/2020

    Oversees a staff responsible for the research and resolution of customer inquiries and problems related to products and services of the assigned area

    • Handles or assists in resolving technical and/or complicated transactions and operational issues
    • Ensures prompt and efficient service and processing of transactions, correspondence, documentation, etc. as applicable to minimize loss and provide maximum customer service
    • Ensures compliance to applicable internal policies and procedures; responds to internal audits and certifications
    • Participates in the development and enhancement of equipment and training procedures and programs which support products and services
    • Develops, implements and maintains new and revised department operating policies and procedures to increase quality of service and productivity
    • Develops quality standards by forecasting work volume and staffing needs for the functions performed in the assigned area
    • Plans, develops, establishes and controls assigned organization and budget functions
    Basic Qualifications 
    • Bachelor's degree, or equivalent work experience
    • Minimum one year of supervisory/management experience 

    Preferred Skills/Experience
    • Strong customer service and problem-solving skills
    • Thorough knowledge of applicable services, products and systems
    • Strong knowledge of banking operations
    • Basic managerial skills
    • Strong verbal and written communication skills

    to apply go to https://www.usbank.com/careers/index.html and apply to job number 190043142.

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