Please note, the Business Training Series will be held at a different location each month.
Foundation for Consultative Selling
11:30 a.m. to 1 p.m. | $30 for Chamber Members | $40 for Non-Members | Hilton Garden Inn Fargo, 4351 17th Avenue South
Presenter: Tamara Anderson, VP - team performance strategist, Dale Carnegie of ND & MN
When customers have completed 70% of the buying process without engaging with a single person and can complete many purchases online without ever interacting with a sales person, traditional, transactional sales tactics simply no longer work.
High-performing sales people are doing something that the internet cannot do. They are building relationships. They are passionate and committed to the success of their client. They understand that enduring relationships are the key to positive outcomes for all. And true relationships build loyalty and referrals, resulting in a lucrative pipeline and ultimately catapulting sales professionals over their quotas and goals.
New and seasoned salespeople will learn the fundamentals of a consultative selling approach that creates win-win outcomes for their organizations and customers. This session will offer an overview of consultative selling and then dive deeper into vital sales skills like managing time effectively, focusing on priorities, and creating a compelling personal vision.
Coaching for Success
11:30 a.m. to 1 p.m. | $30 for Chamber Members | $40 for Non-Members | Delta by Marriott, 1635 42nd Street South, Fargo
Presenter: Jill Berg, presidenta and owner of Spherion Staffing
Giving and receiving feedback is paramount for accountability and transparency within an organization. Whether you are a co-worker, peer, team lead, supervisor or manager, coaching up, down and across the organization can lead to a culture of open, transparent communication.
Coaching to the other person’s strengths is more effective and produces better results. Attendees at this session will learn the importance of transparency, accountability and communication as it relates to giving and receiving feedback. Coaching is an effective method to build your human bank account within an organization.
How to Keep Morale and Productivity Up When Times are Tough
11:30 a.m. to 1 p.m. | $30 for Chamber Members | $40 for Non-Members | Courtyard by Marriott, 1080 28th Avenue South, Moorhead
Presenter: Bethany Berkeley, Corporate Solutions Consultant at Dale Carnegie of ND and MN
Downsizing, mergers, acquisitions and leadership transitions are among the more common and challenging organizational changes that human resource professionals are tasked with navigating effectively. The need for the human resources workforce to be equipped with skills to navigate these transitions is substantial, and recent research confirms it; Deloitte notes that the rate of projected mergers and acquisitions is at an all-time high and the Bureau of Labor and Statistics showcases the increasing rate of baby boomers approaching retirement. Not to mention, a survey conducted by the Fargo Moorhead West Fargo Chamber of Commerce reported that workforce challenges continues to be the number one issue impacting North Dakota businesses.
Maintaining high levels of morale and productivity when times are tough is vital for the overall growth and health of the organization; however, particularly during times of transition, attitudes and behaviors are contagious and it takes only one person to either negatively or positively influence the masses. More often than not, change elicits fear and uncertainty, which can tank engagement and create additional barriers to move forward and rebuild.
My job is easy...until people get involved: Mastering teams and co-workers
11:30 a.m. to 1 p.m. | $30 for Chamber Members | $40 for Non-Members | Radisson Hotel Fargo, 201 Fifth Street North.
Presenter: Erik Hatch, owner/CEO, Hatch Realty & Hatch Coaching
Let’s face it. The people we work with can make or break us in far too many ways. Learning how to connect and interact with your co-workers is essential to future success. You’ll spend up to 40+ hours a week with these people – and you rarely, if ever, get to choose them! At this session, you’ll learn some great ways in which to help one another be your best selves.Erik’s energetic and poignant tips will leave participants with immediate takeaways for implementation. Through humor, insight, and applicable experiences, Erik delivers the right recipe to help professionals throughout the community.